User testing for digital products and services
We put your product in front of real people, watch where they get lost, and show you the way out.
Why test now
AI means products are being built faster than ever. They still have to work for humans.
Teams can go from idea to working product in days. That speed is a gift, but it also means more features ship before anyone has watched a real customer try to use them.
Generated code can pass every test and still leave people confused at the second screen. Synthetic users can guess what someone might do. Only real people show you what they actually do, and why.
Fast building needs fast, honest feedback from humans. That is what we do.
Services
Every engagement ends in a clear report. Pick the methods that suit your question, or let us recommend a mix.
We give real customers real tasks in your website, app, prototype or service, and watch closely. You see exactly where people hesitate, misread or give up, and what would have helped them through.
A fast, thorough review of your product against proven usability principles and accessibility standards, drawing on 20 years of UX practice. Ideal when you need answers this week, or before you test with customers.
In-depth conversations that uncover what customers need, what frustrates them, and how they really make decisions.
Small, well-run group sessions to test concepts, messaging and early ideas, and hear how people talk about them in their own words.
Carefully designed surveys that put numbers behind the questions you have.
Not everything happens on a screen. We test the whole journey: phone calls, letters, emails, counters and handovers between teams.
How it works
You stay focused on building. We handle recruiting, running sessions and making sense of what we find.
We agree what you need to learn, who your customers are and which methods will answer it.
We find and schedule the right participants, matched to your audience, and prepare the test plan.
We run the sessions. Your team is welcome to watch live, so the findings never come as a surprise.
We write it up and walk you through it: what we saw, why it matters and what to change first.
What you get
No 80-page slide decks that sit in a drive. Our reports are short, visual and ranked by impact, so designers, developers and leadership can all move on them.
About
I've spent 20 years in UX design and user research for digital products and services, including in-house at the BBC and Amazon. I still learn something new every time I see a customer use a product for the first time.
Warren brings that experience to teams who want straight answers. Because I'm a designer as well as a researcher, the recommendations are practical and grounded in what your team can actually build.
Clients I've worked with
Tell us what you're building and what you need to know. We'll come back with a plan and a price.
Irish businesses may be able to cover part of the cost through Local Enterprise Office or Enterprise Ireland grants.
